COVID-19 Statement 2021
As you will no doubt be aware the Government has now placed the whole of England into lockdown, Scotland and Wales are also in lockdown. This will inevitably have an impact on our business, please see below some FAQs relating to how we will continue to operate:
- Are we open?
Yes. We are operating as close to "business as usual" as we can until we are advised otherwise.
- Are we still able to despatch goods?
Yes. Please be assured that we are doing all we can to keep our staff safe. This means our warehouse staff are observing social distance regulations and following government guidelines relating to Covid-19 symptoms and isolation procedures which could cause a delay in picking and packing your order.
- Are we still able to deliver orders?
Yes. Please be aware that the vast majority of our orders are delivered by Tuffnells as they are one of very few carriers who can manage the weight and size of our products. They are also adhering to social distancing policies and government guidelines which may cause delays in their network. Please be patient.
- Where is my order?
If you have placed your order and have received a confirmation email, please be assured that we have your order and are processing it as quickly as we can. The next email you receive will be when the goods are despatched. Currently our warehouse is right up to date, so this will usually come through within 24hrs of the order being placed. This shipment email will provide tracking information for your delivery. We will only contact you in addition to this if we have an issue with your order, so no news is good news.
- I have received my shipment email, but my order hasn't arrived, what should I do?
Please be aware the carriers are also dealing with huge volumes of orders and face the same COVID-19 challenges that we all face. If your order does not arrive on the allotted day, please be patient and wait 3 days before contacting us for further information.
Lastly, we would like to thank you for your order and your patience at this difficult time. Our thoughts are with anyone affected.
We would like to wish you all good health, stay safe and STAY AT HOME.