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Secure Payment

As a responsible online retailer, we understand that security is a serious issue for our customers and we therefore have robust procedures both online and offline in order to protect our customers.

Online Security

If you choose to pay by credit card as soon as you access the 'checkout' or 'login' pages and before you enter any payment details, you will be routed to a SagePay page. SagePay is a dedicated payment processing company that handles our card payment processing.

SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.  All transaction information passed between Sunshine pools and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. We are completely assured that nothing we pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

You can be confident that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen. Being in 'secure mode' means that all of your details are encrypted. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128bit encryption and therefore keeps your details as safe as possible at all times.

We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. New security checks like the card signature code have been introduced to protect your credit card details online.

No credit or debit card details are stored once your order has been processed.

Please ensure that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.

If you choose to pay via PayPal they also use industry-leading encryption and fraud prevention tools. They don't share your financial information with Sunshine Pools and they will send you a confirmation email when you make a payment.  They monitor every transaction 24/7 to help prevent against fraud, email phishing and identity theft. Every transaction is heavily guarded behind their next-level encryption. If something seems suspicious, their dedicated team of security specialists are immediately on it to help protect you from fraudulent transactions.

Offline Security

You can be assured that we only store your credit card details while we process your order and as soon as we have taken payment your card number is removed from our system.   We do need to retain other details such as your name and address in order to fulfil your order and to be able to respond to customer service enquiries.

To ensure the safety of your data our systems are protected by a state-of the-art firewall system. Finally, access to confidential information is carefully monitored so that our own staff only have access to the information they need in a secure, password protected system.