Privacy Policy

Privacy Policy for Sunshine Pools

Last Updated: May 4, 2026

This Privacy Policy explains how Sunshine Pools (a trading name of MadFun Ltd) collects, uses, and protects your personal information when you use our website, sunshinepools.co.uk (the "Services"). We are a UK-based business and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Who We Are

MadFun Ltd is the "Data Controller" of your personal information. Our store is powered by Shopify, which provides us with the online e-commerce platform that allows us to sell our products to you.

Contact Details:
MadFun Ltd
c/o Strivex Ltd, Beacon House, Ibstone Road, Stokenchurch, High Wycombe, HP14 3FE
Email: ops@madfun.co.uk

2. Personal Information We Collect

We collect information that identifies you or can be linked to you. This includes:

  • Contact Details: Name, billing address, shipping address, phone number, and email.
  • Financial Information: Payment card details and transaction info. Payments are processed securely via Shopify Payments or Stripe or PayPal or Klarna. We do not store your full credit card or account numbers on our systems.
  • Account Info: Username, password, and preferences if you create an account.
  • Transaction Info: Items you view, add to your cart, or purchase, and your order history.
  • Technical & Usage Data: Your IP address, device type, browser, and how you navigate our site (collected via cookies and similar tech).
  • Communications: Any info you include when you contact our customer support team.

3. How We Get Your Info

  • Directly from you: When you buy a product, sign up for a newsletter, or chat with us.
  • Automatically: Via cookies and pixels when you browse our site.
  • From Partners: We may receive information from service providers who help us with fraud prevention or marketing.

4. Why We Use Your Data (Legal Basis)

  • Fulfilling Our Contract: We need your info to process payments, fulfill orders, and arrange delivery of your products.
  • Legal Obligations: To comply with tax laws (e.g., keeping financial records for 7 years) or respond to legal requests.
  • Legitimate Interests: To protect our business from fraud, improve our Services, and understand how customers use our site.
  • Consent: For marketing emails or text messages (which you can opt out of at any time).

5. Sharing Your Information

We don't sell your personal information. However, we do share it with trusted partners to make things work:

  • Shopify: As our platform provider, they process your data to help us run the store.
  • Payment Processors: Shopify Payments or Stripe or PayPal or Klarna to handle transactions safely.
  • Delivery & Fulfillment: Couriers and warehouse teams to get your order to your garden.
  • Marketing & Advertising: To show you relevant products based on your interests.
  • Security: To detect and prevent fraud or illegal activity.

6. International Transfers

As we use Shopify, your data may be transferred, stored, and processed outside the UK (e.g., in Canada or the USA). When this happens, we rely on recognised legal mechanisms like Standard Contractual Clauses to ensure your data stays protected to UK standards.

7. Children's Data

Our Services are for adults. We do not knowingly collect data from children. If you’re a parent and think your child has shared info with us, please get in touch so we can delete it.

8. How Long We Keep Your Data

We keep your information for as long as needed to manage your account and fulfill orders. For tax and legal reasons, we typically retain transaction data for 7 years.

9. Your Rights

You have "Superpowers" over your data under the UK GDPR:

  • Access: Ask for a copy of your data.
  • Correction: Fix any errors.
  • Deletion: Ask us to delete your data (the "Right to be Forgotten").
  • Object/Restrict: Ask us to stop using your data for certain things.
  • Portability: Get your data in a format you can move elsewhere.
  • Withdraw Consent: Opt-out of marketing whenever you like.

To exercise these, just email ops@madfun.co.uk

10. Security

While no system is 100% impenetrable, we use SSL encryption and secure payment gateways to keep your info as safe as possible. Please keep your account password private.

11. Complaints

If you're unhappy with how we've handled your data, please talk to us first. If we can't fix it, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

12. Changes

We might update this policy occasionally. We'll post the new version here and update the "Last updated" date.