Our access and handling of this information is subject to the General Data Protection Regulations (GDPR). This replaces the Data Protection Act of 1998.
At Sunshine Pools we understand the importance of keeping your information safe, private and secure. The privacy notice below details our commitment to keeping customers' details and information secure (as in accordance with the General Data Protection Regulations).
What information is collected and how is it used?
Customer supplied information; we only collect personal information about our customers at the time of ordering. When you order, we use this information to process and fulfil your order and to notify you about the status of your order. The type of information we will collect includes:
• Your name
• Phone number
• Email address
• Credit/debit card details etc.
Any personal information we hold will be accurate and up to date, we will only keep details of your order for as long as needed for us to provide our services to you, or for as long as is necessary to provide support-related reporting and trend analysis only. Your order details will be kept on our systems for up to 7 years for financial and tax purposes. Any information will be retained for a limited time if needed to meet regulatory or legal requirements, or prevent fraud or abuse.
If you find any inaccuracies in the information you have supplied, contact us and we will amend it promptly. We will never collect sensitive personal information without your explicit consent.
Does Sunshine Pools share the information it receives?
For our business to run smoothly and efficiently, we need to work with a number of third parties who are experts in their particular fields. The limited instances where we may share your information include:
(1)We share your information externally with our core service providers when required for our business to function: These include for example companies who help us pick and pack orders, make deliveries, carry out fraud protection and credit risk reduction checks, support our IT systems, help keep us secure, enable our marketing, or make sure we’re up to date with our accounts.
Each of these third party companies has been chosen specifically by us for their ability to provide what we need to our required specification. Each of these third party companies has a contract with us, which details our expectations and requirements in handling any of your personal information, and holds them fully responsible for meeting those expectations and requirements.
(2) We will share your information if we believe it’s necessary to protect Sunshine Pools or our customers: Unfortunately, like many other companies, Sunshine Pools may be the subject of attempted fraudulent activities. Under these circumstances we may disclose your information (including your personally identifiable information) if we determine that disclosure is reasonably necessary to:
Detect, investigate, prevent, take action regarding or otherwise address suspected or actual illegal activities, fraud, security or technical issues or to assist government enforcement agencies;
Enforce or apply our terms and conditions of usage;
Investigate and defend ourselves against any third-party claims or allegations;
Protect the security or integrity of our Service; or
To exercise or protect the rights, property, or safety of Sunshine Pools our customers, or others.
We WILL NOT sell your personally identifiable information – such as your name, address, e-mail address, or credit card information - to any third party.
WE WILL NOT share or sell your personal information with third-party advertiser or ad networks
How do you protect my information?
When you place orders we use the secure online payment services of Cardnet (A Lloyds Bank company) via a Protx secured server. The secure server software (SSL) encrypts all information you input before it is sent to us. It is important for you to protect against unauthorised access to your password and to your computer. Always sign off when you have finished using a shared computer.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Access to information
According to GDPR you have the right to access information held about you. Your right of access can be exercised in accordance with GDPR.
We may from time to time establish connections with other companies that will enable you to access the web sites directly from our site. We will only provide you with links to high quality, reputable sites which we believe will be of interest and relevance. However please note that such third party sites are not under our control and we do not contribute to the content of such sites.
When you click through to these sites you leave the area controlled by Sunshine Pools. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.
Questions and comments?
Sunshine Pools is committed to protecting your privacy. We appreciate your trust in us to continue to keep your information private.