Terms and Conditions
Please read all our terms and conditions below prior to making your purchase if there is anything you are not happy about or wish to query please call us on 01342 835542
Please note: The description of goods on our pages does not constitute an offer to sell the Goods. When an order has been placed we can reject it for any reason, although we will contact you and try to tell you the reason without delay. In effect our product pages are an 'Invitation to Buy', you can make an 'Offer' to purchase. On receipt of your order we will begin processing and send you an email to advise you of this. During processing we will decide whether to 'Accept' your order and will change your order status to 'despatched'. At this point our 'Contract' begins. These terms apply to your current order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
These terms and conditions are governed and shall be interpreted in accordance with UK Law. These Terms and Conditions are written in the English language and all notices and communications shall be in the English language. In the event that these Terms and Conditions are translated into another language, the English language text shall prevail.
All prices are shown in £GBP and include VAT at the prevailing rate. We will do our best to ensure that the correct prices are displayed on our website, however, should an error become apparent after placing your order and a product’s correct price is higher than that stated on your order we reserve the right to inform you and you can then choose to pay the additional amount and proceed with the order or cancel and receive a refund of any money paid in respect of that order. The price of any product may be changed by us at any time.
Sunshine Pools accept the following cards for payment: Mastercard, Visa, Amex, Switch, Solo, Visa Delta, Maestro or Electron. Paypal, Apple Pay and Google Pay are also accepted. You must pay by one of the above methods before the goods are despatched. We reserve the right to refuse to accept any order placed by you. When we download your order onto our system we take payment, information provided on your order is then checked by a member of staff and should any discrepancies be found you will be contacted. You must ensure that all information provided by you is complete and accurate. We cannot accept responsibility for inaccuracies provided by you. We may take steps to validate and/or verify the authenticity of payment details prior to fulfilling your order.
Availability & Product Descriptions
All products on our website are subject to availability. If a product is unavailable we will do our best to offer a substitute product of equivalent value, specification and price. In the event that we are unable to offer a suitable alternative, we will notify you as soon as possible and refund any payment made for that item. Manufacturers periodically update their products and we reserve the right to supply these even if pictures and descriptions may vary from that listed on our website.
Changes and Cancellations
No changes can be made to your order once it has been placed on our system. No cancellations can be made once the order has been picked at our warehouse. At this point your order will be treated as a return and charges will apply.
As per the Consumer Contract (2013) you have the right to cancel the contract within fourteen working days from the day after your goods have been received. Ideally this cancellation should be sent by e-mail to Sunshine Pools at firstname.lastname@example.org and must state your name, a description of the goods concerned and the order number of the cancelled contract. Attaching the Order Confirmation Sunshine Pools originally sent you will also assist us in processing your cancellation and refund as quickly as possible.
You can download a cancellation form here. Please print off this cancellation form and include with your returned goods as this will expedite matters.
You must take reasonable care of the goods and then return the goods to Sunshine Pools by registered post or similar to arrive back with us within 14 days of your notice of cancellation. The risk of damage to the goods in transit will be yours as will the cost of returning the item. We reserve the right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value. We request that you return the goods with the original packaging.
Self-assembly items cannot be returned if assembly is part or fully completed unless the item is faulty. Refunds will be processed within 14 Days of receipt of returned items, or within 14 days of receiving evidence that the items are in the process of being returned.
If your goods were originally despatched with a delivery surcharge due to a request for delivery outside of our normal delivery times, method or areas, the surcharge paid for this service will not be refunded. Once the goods have been despatched if you choose to cancel this will be regarded as a return, please see our returns policy.
Acceptance of Goods
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within a reasonable time after their receipt the Customer shall have notified the seller that the goods are rejected. The customer shall check that all parts are present and inform us of any missing or damaged parts. (This does not however affect the customers’ statutory rights.)
We promise that for any product you purchase from our website that we have the right to sell the product to you and that the product will be of satisfactory quality.
We also promise that any product we provide to you will be provided with reasonable skill and care. Subject to our delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or product provided through the website. If we are liable to you for any reasons, our liability will be limited to the amount paid by you for the product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law.
In the unlikely event that the product arrives damaged or faulty we request that you notify us by email with supporting photographic evidence of the damage or fault to email@example.com.
We are pleased to offer our assembly service for above ground swimming pools. Please take note of the following important details outlining the scope and terms of our service. It's essential to understand that our service specifically covers the assembly process only. We do not undertake any groundwork or site preparation tasks. Our installation service aims to ensure the proper setup and installation of your purchased product. Our skilled professionals will perform the installation as per the guidelines and standards provided by the manufacturer.
Your Responsibility: Before our fitter arrives, it is your responsibility to ensure that the chosen area for the swimming pool is clear and properly prepared. This includes any necessary clearing and levelling of the ground. The area should be made ready for our fitter to proceed with the assembly. The fitter will not plug the pool or any accessories into ta power outlet, nor will they undertake any wiring work required to connect a heater to your mains electricity supply.
Unsuitable Areas: In the event that our fitter determines that the designated area for the swimming pool is unsuitable, possibly due to uneven ground or a steep slope, we maintain the right to decline completing the assembly. This decision is based on health and safety concerns. It's important to note that despite the assembly not taking place, the full installation charge will still apply.
Accessories: The installation service does not cover the connection of any heater that requires wiring into the mains, this work will need to be undertaken by a qualified electrician. The installer will not plug the pool or any accessories into a power outlet, this is your responsibility once the pool is assembled.
Warranty Coverage: It is important to note that the installation service does not extend to cover any after-sales warranty issues. Any concerns or problems arising after the installation will be treated as if the product was purchased without the installation service included. The manufacturer's warranty or any applicable warranty terms will apply in such cases.
Cancellation: If an assembly appointment is cancelled after it has been confirmed with yourself by our assembly team, a cancellation charge of £35 will be incurred.
We appreciate your understanding of these terms and conditions related to our assembly service. By purchasing the service, you acknowledge and accept these terms.
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content at any time and without notice. Although we will do our utmost to ensure that website content is accurate please be aware that it may contain typographical errors and/or other inaccuracies. Please note Sunshine Pools is a trading name of MadFun Ltd. The registered company address of Madfun Ltd is Unit A3 Broomsleigh Business Park Worsley Bridge Road London SE26 5BN
Errors and Omissions statement
All rights reserved. No part of this online publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission from Sunshine Pools.
The graphics, forms and structure contained within this site are copyright of Sunshine Pools.
Sunshine Pools cannot be held liable for typographical errors, layout error or misinformation contained herein
While every care has been exercised in compiling and publishing the data contained in these pages, Sunshine Pools accepts no responsibility for errors or omissions to the information. The information is not guaranteed to be accurate, nor does the management take responsibility for it. The information comes from other sources and therefore may be wholly unreliable, and the management does not guarantee its suitability for any purpose.
Neither Sunshine Pools nor any of its providers of information make any warranties, express or implied, as to results to be obtained from use of such information, and make no express or implied warranties of merchantability or fitness for a particular purpose or use.
Neither Sunshine Pools nor any of its providers of information shall have any liability for the accuracy of the information contained in the Service, or for delays or omissions therein. None of the foregoing parties shall be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages.
Sunshine Pools has checked with sources believed to be reliable in their efforts to provide information that is complete and generally in accord with the standards accepted at the time of publication. However, in view of the possibility of human error, neither Sunshine Pools nor any other party who has been involved in the preparation or publication of this work warrants that the information contained herein is in every respect accurate or complete, and they are not responsible for any errors or omissions or for the results obtained from the use of such information. Readers are encouraged to confirm the information contained herein with other sources.