Returns Policy

If you are not completely happy with your purchase or if you change your mind (in accordance with the consumer contract 2014), you have the right to cancel the contract within 14 of receiving your goods.

Returning your goods

If you decide to return the goods, please email cancel@sunshinepools.co.uk with your name, descriptions of the goods concerned and your order number.

Alternatively, you can download a returns form and email this to cancel@sunshinepools.co.uk When returning your goods please include a printed returns form which will enable us to quickly process your return and any required refunds.

Please return all goods to: Sunshine Pools, Ravenshill, Racecourse Road, Lingfield, Surrey, RH7 6PP

Elecro returns

If you wish to return an Elecro heater please send it to:

Liana Darby - Customer Service Supervisor
Elecro Engineering Ltd
Unit 11 Gunnels Wood Park
Stevenage
Hertfordshire
SG1 2BH

Please note: Elecro returns sent to our head office will be sent onto Elecro and the cost of this will be deducted from your refund

Upon receipt the heater will be checked and if it’s found to be unopened and unused a refund will be processed. Once opened it will need to be sanitised and there will be a small charge of £41.50 + vat held off your refund.

Please be aware that you are responsible for the cost of returning goods and that we recommend using a trackable service as we cannot be held responsible for any items that are lost in transit. You may also find it helpful to photograph the item(s) before you send them back to us as a record of their condition in case of any damage during transit.

Cancelling before despatch

If you cancel your order before we have despatched your goods you will receive a full refund. However, cancelations made after the goods have been despatched (ie the shipment email has been sent), even if they have not yet been delivered, will be treated as a return and charges may apply.

Charges

Any charges will be communicated. If your goods were originally despatched with a delivery surcharge due to a request for delivery outside of our normal delivery times, method or areas, the surcharge paid for this service will not be refunded.

Returning after assembly

Unfortunately, we are unable to receive and refund any item that has been already assembled or part assembled.

Care of goods

You must take reasonable care of the goods and then return the goods in their entirety to Sunshine Pools by registered post or similar, to arrive back with us within 14 days of your notice of cancellation. We recommend that you use a tracked service for returning goods. The risk of damage to the goods in transit will be yours as will the cost of returning the item. Items should be returned to us clean, unused and in their original packaging wherever possible.

All goods will be subjected to an inspection for signs of damage and usage. Any refunds will reflect the condition the item has returned in. 

Your refund

Refunds will be processed within 14 days of receiving the item back or within 14 days of receipt of postage.

Please contact us if you have any further questions