Returns Policy

If you are not completely happy with your purchase or if you change your mind (in accordance with the consumer contract 2014), you have the right to cancel the contract within 14 of receiving your goods.

Returning your goods

If you decide to return the goods, please email cancel@sunshinepools.co.uk with your name, descriptions of the goods concerned and your order number.

Alternatively, you can download a returns form and email this to cancel@sunshinepools.co.uk When returning your goods please include a printed returns form which will enable us to quickly process your return and any required refunds.

Please return all goods to: Sunshine Pools, Ravenshill, Racecourse Road, Lingfield, Surrey, RH7 6PP

Please be aware that you are responsible for the cost of returning goods and that we recommend using a trackable service as we cannot be held responsible for any items that are lost in transit. You may also find it helpful to photograph the item(s) before you send them back to us as a record of their condition in case of any damage during transit.

Please be aware that the cost of returning goods is yours and we recommend you return the goods using a trackable service as we cannot be held responsible for items that are lost in transit. You may also find it helpful to photograph the item(s) prior to sending them back to us as a record of their condition. In the event of any damage caused in transit, a visual record of the condition of the item before it was sent will speed up the returns process.

Cancelling before despatch

If you cancel your order before we have despatched your goods you will receive a full refund. However, cancelations made after the goods have been despatched (ie the shipment email has been sent), even if they have not yet been delivered, will be treated as a return and charges may apply.

Charges

Any charges will be communicated. If your goods were originally despatched with a delivery surcharge due to a request for delivery outside of our normal delivery times, method or areas, the surcharge paid for this service will not be refunded.

Returning after assembly

Unfortunately, we are unable to receive and refund any item that has been already assembled or part assembled.

Care of goods

You must take reasonable care of the goods and then return the goods in their entirety to Sunshine Pools by registered post or similar, to arrive back with us within 14 days of your notice of cancellation. We recommend that you use a tracked service for returning goods. The risk of damage to the goods in transit will be yours as will the cost of returning the item. Items should be returned to us clean, unused and in their original packaging wherever possible.

All goods will be subjected to an inspection for signs of damage and usage. Any refunds will reflect the condition the item has returned in. 

Your refund

Refunds will be processed within 14 days of receiving the item back or within 14 days of receipt of postage.

Please contact us if you have any further questions